We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Description

We are the leading provider of professional services to the middle market globally, and our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive personally and professionally. There’s no one like you, so there’s nowhere like RSM.

As an RSM consulting team member, you’ll work directly with nonprofit clients to better understand their unique needs and deliver excellent solutions within the Salesforce NPSP or Nonprofit Cloud environment. This experience also allows you to see firsthand your efforts' positive impact on the client’s success. This role will be part of a team responsible for delivering cloud technology solutions, specifically Salesforce Nonprofit Success Pack, Nonprofit Cloud, and related applications (Grant Management, Marketing Cloud Engagement for Nonprofits, Case Management, Experience Cloud for Nonprofits, Elevate, Insights Platform, Accounting Subledger) and integrations, to our clients. Your role will include requirements gathering, configuration, testing, training, and post-deployment support. In this role, you will work alongside other Salesforce Consultants, Solution and Technical Architects, and Developers to develop and deliver solutions to our clients.

Key Responsibilities

In addition to what is described above, you will have the following measurable goals: Billable vs Non Billable time objectives- 5% Billable Utilization.

The required activities for this position include:

• Great communication skills. You will interact with nonprofit organizations and their executive teams, building trust and confidence in our ability to understand our client's business objectives and create and deliver solutions that leverage our platforms.
• Engage with clients to build and document requirements. This includes meetings on-premises or remotely.
• meetings, developing and documenting journeys.
• Assist with building solutions for clients. Under the direction of senior consultants and supervisors.
• Assist in developing client reports and dashboards.
• Maintain an understanding of capabilities in new Salesforce releases.
• Participate in ongoing skill development activities specific to Salesforce, both within the team and independently.
• Provide accurate accounting of time spent on tasks.
• Maintain awareness of budget and constraints.
• Attend onsite meetings and training sessions throughout the year.
• Engage with team members in a collaborative process.

Minimum Qualifications

• 3+ years of hands-on experience in constituent relationship management (CRM) solutions, preferably in a nonprofit environment
• Experience with Salesforce Trailhead training environment (or similar learning modules)
• Experience working with nonprofit clients

Preferred Qualifications

• Preferred Salesforce certifications: Salesforce Associate, Salesforce Administrator, Platform App Builder
• Ability to quickly learn about new clients, their industry and business challenges.
• Experience in a consulting environment
• Experience with telecommuting
• Be available to travel up to 10%

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

Compensation Range: $82,400 - $156,200

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

RSM is the leading provider of audit, tax and consulting services to the middle market, with over 16,600 professionals across the U.S., Canada, El Salvador and India. RSM has a global presence in 120 countries, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Our culture embodies inclusiveness and understanding, empowering our people to be their authentic selves, share their unique perspectives and own their futures to achieve their personal and professional aspirations.