Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

HRConnect is the name for AbbVie-centric HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support AbbVie Employees and Managers with their administrative and operational needs.

The HRConnect Consultant I is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

Responsibilities:

• Answers general questions and redirects misplaced calls

• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions

• Guides HR Employee Self-Service and Manager Self-Service transactions

• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed

• Inputs data into Workday to transact on customer requests

• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required

• Documents all employee inquiries, issues, and transactions in case management tools as required

• Participates in continuous improvement workshops and projects as requested

• Participates in ad hoc projects as required

Qualifications

• High School Diploma or GED Equivalent.

• 1+ years experience within Human Resources.

• 1+ years experience in customer service.

Preferred qualifications:

• Strong customer service and interpersonal skills

• Familiar with HR service and processes as well as HRIS tools and systems

• Able to navigate computerized data entry systems and other relevant applications

• Able to follow standard procedures and processes

• Able to escalate issues timely to the right group

• Ability to handle confidential and sensitive information

Additional Information

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.